> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringyo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Understand call and chat analytics, usage tracking, and performance metrics in Ringyo AI

# Analytics

The Analytics page gives you a clear picture of how your AI agents are performing and how credits are being used.

## Accessing Analytics

Navigate to **Dashboard → Analytics** to see your data. Use the date picker to filter by time range (today, 7 days, 30 days, or custom).

## Overview Metrics

At the top of the analytics page, you'll see key numbers:

<CardGroup cols={4}>
  <Card title="Total Calls" icon="phone">
    Inbound and outbound calls handled
  </Card>

  <Card title="Total Chats" icon="message">
    Chat conversations completed
  </Card>

  <Card title="Appointments" icon="calendar">
    Bookings made by your agents
  </Card>

  <Card title="Credits Used" icon="coins">
    Total credits consumed this period
  </Card>
</CardGroup>

## Call Analytics

Dive deeper into call performance:

| Metric                 | Description                                                                       |
| ---------------------- | --------------------------------------------------------------------------------- |
| **Avg. Call Duration** | Average length of calls in minutes                                                |
| **Completion Rate**    | % of calls handled without transfer                                               |
| **Transfer Rate**      | % of calls transferred to a human                                                 |
| **Outcome Breakdown**  | What happened on each call (appointment booked, info provided, transferred, etc.) |
| **Peak Hours**         | Busiest times for incoming calls                                                  |

## Chat Analytics

| Metric                  | Description                            |
| ----------------------- | -------------------------------------- |
| **Total Conversations** | Number of chat sessions                |
| **Avg. Messages**       | Average messages per conversation      |
| **Resolution Rate**     | % of chats resolved without escalation |
| **Response Time**       | Average AI response time               |

## Credit Usage

Track how your credits are being consumed:

* **Usage by type** — breakdown of credits spent on calls, chats, appointments, and knowledge base
* **Daily usage trend** — chart showing consumption over time
* **Remaining balance** — credits left in your current billing cycle

<Tip>Set up a **low credit alert** in **Settings → Notifications** to get notified when credits drop below a threshold.</Tip>

## Exporting Data

Click **Export** on any analytics view to download data as CSV. Available exports:

* Call logs with transcripts
* Chat conversation logs
* Appointment history
* Credit usage breakdown

<Info>Exports include all data for the selected date range, not just what's visible on screen.</Info>

## Agent-Level Analytics

Filter analytics by individual agent to compare performance across different agents. Use the **Agent** dropdown at the top of the analytics page.

## Next Steps

* [Credits](/concepts/credits) — understand credit consumption in detail
* [Plans & Billing](/guides/plans-and-billing) — upgrade if you need more credits