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Voice Agents

Voice agents are the AI-powered assistants that handle your phone calls. Each agent has its own voice, personality, and capabilities.

What is a Voice Agent?

A voice agent is an AI that can:
  • Speak in a natural, human-like voice
  • Listen and understand what callers say
  • Respond intelligently based on context
  • Take actions like booking appointments or transferring calls
  • Learn from your knowledge base to answer questions

Creating an Agent

You can create agents via the Dashboard or API:

Via Dashboard

  1. Go to Dashboard → Voice Agents
  2. Click Create Agent
  3. Configure voice, personality, and capabilities
  4. Click Create

Via API

Configuration Options

Voice

Choose from multiple voices:

Personality

Describe how your agent should behave:
Tips:
  • Be specific about tone (formal, casual, friendly)
  • Define boundaries (what NOT to discuss)
  • Include industry-specific instructions

Greeting

The first thing your agent says:

Fallback Message

When the agent can’t understand or help:

Transfer Settings

Configure when and how to transfer to humans:

Advanced Configuration

Voice Settings

Fine-tune the voice output:

Language

Set the agent’s language:
Supported languages:
  • en-US - English (US)
  • en-GB - English (UK)
  • es-ES - Spanish (Spain)
  • es-MX - Spanish (Mexico)
  • fr-FR - French
  • de-DE - German
  • More coming soon!

Call Duration

Set maximum call length:

Knowledge Base

Connect your knowledge base to give the agent information:
  1. Go to Dashboard → Knowledge Base
  2. Add FAQs, service info, policies
  3. The agent will use this to answer questions
Example knowledge base entries:

Best Practices

Long greetings frustrate callers. Get to the point quickly.✅ “Hello, this is Sarah from Acme Dental. How can I help?”❌ “Hello and welcome to Acme Dental, the premier dental care provider in the greater metropolitan area since 1985…”
Use the test call feature in the dashboard to refine your agent before going live.
The more information your agent has, the better it can help callers.
Always have a way for callers to reach a human for complex issues.

Status: Draft vs Published

Agents have two states:
  • Draft: Can be tested but won’t receive real calls
  • Published: Live and receiving calls
Only publish an agent when you’re confident it’s ready.

Next Steps