Voice Agent Setup
Your voice agent is the AI that handles calls and chats for your business. Here’s how to create and configure one.Create an Agent
Name your agent
Give it a descriptive name (e.g., “Front Desk Agent” or “Sales Assistant”). This is internal — callers won’t see it.
Choose a voice
Select from available voice options. You can preview each voice before selecting. Options vary by accent, gender, and tone.
Set the greeting
Write the first thing your agent says when answering a call:
“Hi, thanks for calling Acme Dental! I’m here to help with appointments, hours, or any questions. How can I help you today?”
Add instructions
Tell the agent how to behave. Be specific:
- What services can it book?
- What questions should it ask?
- When should it transfer to a human?
- What info should it collect?
Agent Configuration
Personality & Tone
Configure how your agent communicates:| Setting | Description |
|---|---|
| Tone | Professional, friendly, casual, or formal |
| Language | Primary language for conversations |
| Speed | How fast the agent speaks |
| Interruption handling | Whether the agent pauses when the caller speaks |
Instructions Best Practices
Good instructions include:- Role: “You are a receptionist for a dental clinic”
- Tasks: “Book appointments, answer FAQs, provide hours and directions”
- Boundaries: “Don’t give medical advice. Transfer to a human if asked about pricing for complex procedures”
- Data collection: “Always ask for the caller’s name and phone number before booking”
Call Handling
Configure what happens in different scenarios:Transfer Rules
Set conditions to transfer calls to a human (e.g., “transfer if caller asks for manager”)
After-Hours
Custom message or voicemail when outside business hours
Fallback
What to do when the agent can’t help (e.g., take a message, transfer)
Max Duration
Set a maximum call duration to manage credit usage
Testing Your Agent
Before going live, test your agent:- Click Test Call on the agent page
- Ringyo will call your phone so you can interact with the agent
- Review the transcript and adjust instructions as needed
Next Steps
- Knowledge Base — train your agent with FAQs
- Phone Numbers — connect a phone number