Analytics
The Analytics page gives you a clear picture of how your AI agents are performing and how credits are being used.Accessing Analytics
Navigate to Dashboard → Analytics to see your data. Use the date picker to filter by time range (today, 7 days, 30 days, or custom).Overview Metrics
At the top of the analytics page, you’ll see key numbers:Total Calls
Inbound and outbound calls handled
Total Chats
Chat conversations completed
Appointments
Bookings made by your agents
Credits Used
Total credits consumed this period
Call Analytics
Dive deeper into call performance:| Metric | Description |
|---|---|
| Avg. Call Duration | Average length of calls in minutes |
| Completion Rate | % of calls handled without transfer |
| Transfer Rate | % of calls transferred to a human |
| Outcome Breakdown | What happened on each call (appointment booked, info provided, transferred, etc.) |
| Peak Hours | Busiest times for incoming calls |
Chat Analytics
| Metric | Description |
|---|---|
| Total Conversations | Number of chat sessions |
| Avg. Messages | Average messages per conversation |
| Resolution Rate | % of chats resolved without escalation |
| Response Time | Average AI response time |
Credit Usage
Track how your credits are being consumed:- Usage by type — breakdown of credits spent on calls, chats, appointments, and knowledge base
- Daily usage trend — chart showing consumption over time
- Remaining balance — credits left in your current billing cycle
Exporting Data
Click Export on any analytics view to download data as CSV. Available exports:- Call logs with transcripts
- Chat conversation logs
- Appointment history
- Credit usage breakdown
Exports include all data for the selected date range, not just what’s visible on screen.
Agent-Level Analytics
Filter analytics by individual agent to compare performance across different agents. Use the Agent dropdown at the top of the analytics page.Next Steps
- Credits — understand credit consumption in detail
- Plans & Billing — upgrade if you need more credits